Help
Help centre
Start here. If none of this answers it, the contact form goes to people who work on the product, not a queue.
Getting started
The first hour, in order.
Turo sync
The email-based booking import, and what to do when something does not match.
Direct bookings
Renting without paying platform commission.
Billing and account
Price, trial, cancellation and refunds.
- Plan and pricing
- Refund policy
- Cancel or change your subscription ↗
In the dashboard: Account → Subscription & billing. Subscribed through the iPhone app? Apple bills you, so cancel in iOS Settings → your name → Subscriptions.
- Track a hardware order
Security and privacy
What we can see, how long we keep it, who else touches it.
Quick answers
- Do I need to give Fleetiqo my Turo password?
- No. Fleetiqo never asks for Turo credentials and cannot log into your Turo account. It reads the confirmation emails Turo already sends to your inbox.
- Is there a limit on how many vehicles I can add?
- No. The $49.99/month plan covers unlimited vehicles — the price does not change as the fleet grows.
- Do I need to buy GPS hardware?
- Only if you want GPS tracking. GPS devices are sold separately from the subscription. Everything else — Turo sync, analytics, the toolbox, rental agreements, the mobile app — is included without any hardware.
- Can I export my data?
- Yes. Vehicles, rentals and your customer list can be exported while your account is active.
- Is there an Android app?
- The native mobile app is iOS at the moment. The dashboard is fully usable in a mobile browser on Android in the meantime.
- How do I cancel my subscription?
- Sign in to the dashboard and open Account → Subscription & billing (dashboard.fleetiqo.com/account). If you subscribed in the iPhone app, Apple handles the billing: cancel in iOS Settings → your name → Subscriptions.
- How do I get a human?
- Email support@fleetiqo.com or use the contact form. Replies come from people who work on the system, within one business day.